What is your order change and refund policy?

Order changes:

  • Changes to contact information:  Such as billing or shipping address, contact telephone number or updating your email address can be made by sending an email to [email protected] or calling our local nursery office at 262-377-5330.  We will make those changes and send out an updated order confirmation to you.
  • Additions to your order:  Due to the volume of orders we process, an additional order will typically be placed in the event you need additional nursery stock.  Please email us at [email protected] or call us at our local nursery office at 262-377-5330 and we will happily work with you on this matter.  *While we do our best to link multiple orders together, there is a chance they will ship at different times.
  • Refund Policy – Plant Items:  When an order is placed, your trees and shrubs will be held specifically for your order and will not be sold to anyone else.  When an order is cancelled late in the season, there is a good chance that we have lost our ability to resell them to another customer.  For this reason, we try to minimize order cancellations.  However, we realize that sometimes an order has to be cancelled all together due to circumstances beyond your control.  Orders cancelled prior to February 15th will be refunded at 100% of the order total.  Orders cancelled after February 15th will incur a cancellation charge equal to 25% of the total amount of the order.  Orders after March 31st are not permitted.  Orders cancelled after March 31st will forfeit the amount paid towards your order, up to 100% of the order total.
  • Refund Policy – Non-plant Items: All sales are final on non-plant items. Once your non-plant items leave our facility, the order cannot be cancelled. Non-plant items are not able to be returned for a refund of any kind.
By | 2017-09-14T09:52:04+00:00 September 1st, 2017|