Our Guarantee

Our Guarantee 2017-09-01T13:39:13+00:00

Prior to shipping, all plants are inspected on-site by the Wisconsin Department of Agriculture to ensure they are disease and pest free.  Live plants require proper handling and follow up care to flourish.  Without proper care and handling, your survival rates will be low.  For an expanded version of our Planting Guide, please click HERE

What we cover

  • Incorrect or damaged nursery stock (must be reported upon receipt)
  • Trees or shrubs that do not break dormancy by June 30th (must be reported by June 30th of the planting year, no exceptions)

What we do not cover

  • Failures from not planting your trees in a timely fashion
  • Planting outside of the recommendations in our Planting Guide
  • Incorrect site selection
  • Improper supplemental watering
  • Damage and/or loss from extreme weather events
  • Plants that are potted and not planted into the ground

How to file a claim

  • Contact us in one of the following ways
    • By email at [email protected]
    • By telephone at 262-377-5330
    • By mail to Chief River Nursery, 976 Ulao Road, Grafton, WI 53024

If a claim is approved

  • A refund, one-time replacement, or credit for future use (at our sole discretion) will be given equal to the value of the lost nursery stock
  • In the event a credit is issued, it must be redeemed the following season

 

Rev. 10/15